Help Us Help You!
In order to get the best help from the technicians on this site we need the most information we can get about the problem and about your computer.
Here is what we need from you…
#1 – What is the exact problem. Give as much details as possible. When did the problem start? How often does it happen? Does it only happen in certain scenarios? Does this problem cause other problems?
“Does not work” is not a good enough explanation about your problem.
#2 – Do you have a PC, Mac or some other device? Is this computer a desktop, laptop, tablet or what?
#3 – What operating system are you using? Mac OS (if so what version), Windows (if so what version) or some other operating system?
#4 – What Processor / CPU do you have? Give us a specific model.
#5 – How much RAM / System Memory does your computer have?
#6 – What Graphics card does your computer have? Need a specific model.
OPTIONAL: If you need help relating to a computer game.
PC: What version of DirectX does your version of Windows have installed?
MAC: Are you trying to play a “Windows Only” game on your Mac using BootCamp or some other method that allows you to play Windows-Only games? If so what method are you using?
HOW TO FIND YOUR IMPORTANT SYSTEM SPECS IN WINDOWS
Step 1 – Hold Down the “Windows Key” on your keyboard then tap the “R” key
Step 2 – Type in the new dialogue box that pops up “dxdiag” and click “OK”
Step 3 – All your Operating System, Processor, Memory and DirectX info can be obtained on the opening “System” tab. Your graphics card info will be under the “Display 1” tab (Name, Manufacturer, Chip type & Approx. Total Memory)