internet problems

[talbot]

we just got new broadband router and new connecton.
 iv connected my and tower and laptop  to the hub and it working fine . but iv trying 2 connect my dad 2 the internet but it not connecting nuthink hapening when the cable connecting (but it did work on the all hub) and my dad got a habit of deleting and clicking programs and changing the seting wot he shoudnt change and i have 2 reset and get it back to the seting, but this time im having problems eny sugestons?

it a toshiba satellite (system windows xp)
intel(r) celeron(tm)cpu
1333mhz
1.33ghz,240mb of ram

ps im sorry for my spelling iv never been abile 2 spell well

[Joey]

Hello,

There could be many reasons why the Internet is not working on your father's computer. I will have you narrow it down a bit and visually show me screen shots of your dad's laptop.

1st, to make sure it is not the Internet (network) cable that connects to your dad's laptop I need you to disconnect the cable from your computer that works and connect it to your dads laptop (restart the laptop if it is on. If it is off then just turn it on).  Does it work? If not proceed to the instructions below so I get a better picture of what could be wrong...

I need you to take some screen shots of your dad's PC. The best way to do this in Windows XP is using the free program FS Viewer. Since he does not have a net connection you need to download FS Viewer on your computer, save it to a USB stick bring it to his computer for installation.

Here is a link to download the free FS Viewer: http://www.faststonesoft.net/DN/FSViewerSetup40.exe

In case you need it here is tutorial that will show you how to create a screen shot with FS Viewer, upload it and then post it on these forums: http://www.cleartechinfo.com/How-To-Create-Screen-Capture-Share-it-Online

From your dad's laptop...
1. Open up "My Computer"

2. On the left open up "My Network Places"

3. On the left open up "View Network Connections"

4. Maximize that Window that pops up. Then take a screen shot of your whole screen. Upload it to TinyPic.com and post the "Direct Link"  on here. Since that PC does not have an Internet connection you must save the image screen shot to a USB stick and upload and post it using your computer

5. From the same "Network Connections" screen, RIGHT-click "Local Area Connection" and select "Properties"

6. Scroll down to "Internet Protocol (TCP/IP)", click it once and then hit the "Properties" button just below it, to the right

7. Take a screen shot of that Windows, then take a screen shot of what you see under the "Alternate Configuration" tab. Upload and post these screen shots the same way

Then I need to see something else on your dad's PC...
1. RIGHT-click "My Computer" and select "Manage"

2. On the left of the new Windows select "Device Manager"

3. Maximize that Window and take another screen capture. Get it to me the same
way as above

[keveenjones]

First of all you can delete your current network connection and then recreate your network connection and then you can try to check your internet connection and then if your problem not solve then you can check your computer network card and check ping in command prompt.