i can't download anything on my laptop

[ezinya]

i don't know why i can't download anything on my windows home basic laptop.
i alway get this massage
"windows cannot access the specified device, path or file. you may not have the appropriate permissions to access the item"
somebody help.

[Joey]

Hello,
The Windows Home basic computer, is it XP, Vista or 7?

The problem could be caused by a few things...
Does it do this on every website you try to download something?

Try to download the file I linked below. Tell me what happens.
http://www.piriform.com/media/10110/spsetup100.zip

[ezinya]

my os is vista home basic. i was able to download that link but can't download web browsers like safari or google crown.

[Joey]

Malware sometimes causes those problems. Here is how to take care of the problem with 3 free programs. Use them in the exact order they appear. (If you have trouble downloading any of them be sure to speakup and I will host the files on this site for you to download)

--- Malwarebytes’ Anti-Malware ---
1. Download and install the free version of Anti-Malware from here http://www.malwarebytes.org/mbam.php
2. Install Anti-Malware and run an update
3. Perform a Full/Thorough scan of your entire PC using Anti-Malware
4. Follow all on-screen instructions. If it tells you to restart/reboot your computer do so. When it restarts be sure to boot into Safe Mode with Networking again.

Here is a Malwarebytes’ Anti-Malware tutorial: http://www.cleartechinfo.com/Learn-How-To-Remove-AntiVirus-2009-Malware

--- SUPERAntiSpyware ---
1. Download and install the free version of SUPERAntiSpyware from here http://www.superantispyware.com/download.html
2. Install SUPERAntiSpyware and run an update
3. Perform a Full/Thorough scan of your entire PC using SUPERAntiSpyware
4. Follow all on-screen instructions. If it tells you to restart/reboot your computer do so. When it restarts be sure to boot into Safe Mode with Networking again.

Here is a SUPERAntiSpyware tutorial: http://www.cleartechinfo.com/How-To-Remove-Spyware-Malware-Adware-PC-SUPERAntiSpyware


--- CCleaner ---
1. Download and install the free CCleaner from here http://www.ccleaner.com/download
2. Run CCleaner's "Cleaner" and "Registry" tools/options

Here is a CCleaner tutorial: http://www.cleartechinfo.com/Learn-How-To-CCleaner-Clean-Optimize-Free-Up-Hard-Drive-Space-Windows

[ezinya]

so glad. i used the superantispyware and it worked.
tanx.

[Joey]

Awesome! Glad to see it working now. 

[HELP]

I CANNOT USE THOSE LINKS....My loptop cannot download it

[Joey]

I CANNOT USE THOSE LINKS....My loptop cannot download it

You can go into "Safe Mode with Networking" when starting up your PC. Within the tutorial below it shows you how to do that.

http://www.cleartechinfo.com/forum/security/how-to-remove-a-viruses-malware-spyware-and-adwave-from-your-computer-for-free/

[daddyjames76]

Very good advice and good programs. I use to use Ccleaner until I found glary Utilities I think its much better and offers more.

check this video out
http://www.youtube.com/watch?v=4aLGBLlohO8 (External Embedding Disabled)

 

[keveenjames]

May be there is a virus problem with laptop. SO first of all you can start laptop with safe mode and in safe mode you can try to delete that virus. If you can not delete virus then you can purchase genuine antivirus software and then delete that virus from laptop.

[saw]

i have a windows 7 ASUS laptop.. brand new for graduation.. i tried to download iTunes and it didn't work, it has file download at the top left and it drags the paper from one side to another.. i tried to download that link also, i couldn't download it it did the exact same thing. what can i do??

[Joey]

i have a windows 7 ASUS laptop.. brand new for graduation.. i tried to download iTunes and it didn't work, it has file download at the top left and it drags the paper from one side to another.. i tried to download that link also, i couldn't download it did the exact same thing. what can i do??

It sounds like you have a strong popup blocker or security software that is preventing the download from the Apple site. I have no idea what is inside of your computer but you need to disable any popup blocker, anti-virus, security and firewall software you have. Then try the download again.

I have also downloaded the latest iTunes from Apple and uploaded the files to another site. I am not sure if you have a 32 or 64 bit version of Windows so I uploaded both for you. The links are below.


iTunes 9.1.1 for Windows XP, Vista or Windows 7
http://www.mediafire.com/file/zqdmvvzoz1j/iTunesSetup.exe


iTunes 9.1.1 for Windows (64-bit)
http://www.mediafire.com/file/oe2tzljnymz/iTunes64Setup.exe