KEYBOARD WON'T WORK

Tagged: clear cache, keyboard not working, malware

This topic contains 1 reply, has 2 voices, and was last updated by Joey 8 years, 10 months ago.

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June 17, 2015 at 4:33 pm #1421

Pearl
Member

My Laptop:

Acer VN7-791G-77HR

S/N: NMQRAAOO44381113F600

SNID: 43806995166

MODEL: MS2395

Operating System: Windows 8.1 64-bit (6.3,

Build 9600)

BIOS: V2.23

Processor: Intel(R) Core (TM) i7-4710HQ CPU

@ 2.5 GhZ (4CPUs) ~2.5 GHz

Installed RAM: 16.0 GB

Memory: 16384 MB

DirectX Version: DirectX 11

Graphics: Intel(R) HD Graphics 4000
Main Driver: igdumdm64.dll, igd10umd64.dll,

igd10

Version: 10.18.10.3621

Driver Model: WDDM 1.3

My keyboard has taken to not working. The cursor is there but when I try to type, nothing happens. I have found if I clear the cache, it will start again. I have cleared the cache half a dozen times already. Do you have any idea what is going on?
June 19, 2015 at 11:32 am #1426

Joey
Moderator

Hi Pearl,

The keyboard not working until you clear the cache sounds kind of suspicious, like some malicious software (aka “malware”) is messing with your computer. I suggest scanning your Acer laptop with 3 malware/spyware/virus scanners. All 3 of these have free versions. So just download and use the free versions, no need to purchase anything.

1st use – http://www.malwarebytes.org/antimalware/
2nd – http://superantispyware.com/download.html
Last – https://www.freedrweb.com/download+cureit+free/?lng=en

Even if the first 2 find and remove threats to your PC, please still use the last one. Each program may catch threats to your PC that the others miss.
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