WI FI INTERRUPTION

 

Home Forums ASK THE TECHS FOR HELP WI FI INTERRUPTION

This topic contains 1 reply, has 2 voices, and was last updated by Joey Cam Joey Cam 2 years, 9 months ago.

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  • #1144

    Pearl
    Member

    Here is my Laptop info:

    ——————
    System Information
    ——————

    Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r5.141029-1500)
    Language: English (Regional Setting: English)
    System Manufacturer: Acer
    System Model: Aspire VN7-791
    BIOS: V1.07
    Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
    Memory: 16384MB RAM
    Available OS Memory: 16308MB RAM
    Page File: 2802MB used, 16193MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.17415 64bit Unicode

    —————
    Display Devices
    —————
    Card name: Intel(R) HD Graphics 4600
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_091D1025&REV_06
    Display Memory: 1792 MB
    Dedicated Memory: 0 MB
    Shared Memory: 1792 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LGD0469
    Native Mode: 1920 x 1080(p) (60.020Hz)
    Output Type: Internal
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Driver File Version: 10.18.0010.3643 (English)
    Driver Version: 10.18.10.3643
    DDI Version: 11.1
    Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.3
    Graphics Preemption: DMA
    Compute Preemption: Thread
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 6/16/2014 17:59:46, 16121536 bytes
    WHQL Logo’d: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4756-11CF-AE7D-1729BBC2C735}
    Vendor ID: 0x8086
    Device ID: 0x0416
    SubSys ID: 0x091D1025
    Revision ID: 0x0006

    I have a microwave that’s about a year old. Every time I run it, i have wi fi interruptions on my laptop. What I don’t understand is why my iPad still works. Is there something I can do to stop this interruption?

  • #1146
    Joey Cam
    Joey Cam
    Moderator

    Hi Pearl,

    I am not sure what wireless router you own, but there is something you can adjust on your wireless router to fix the problem on your laptop.

    Go into the Wireless router options page and adjust the wireless signal settings to “Wireless N” for Wireless Mode and “5 GHz” for Frequency. No need to change the wireless name or password, keep that the same. This will prevent your microwave from interfering with your laptop and all other wireless devices.

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