Adobe Flash Player not working on IE 11

 

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This topic contains 4 replies, has 3 voices, and was last updated by Rojo Rojo 2 years, 5 months ago.

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  • #1172
    Skypilot
    Skypilot
    Member

    Ok… here goes. About my system
    Desktop
    Windows 7 64 bit running on an
    AMD FX8150 3.60 GHz
    RAM 16.0 GB
    Video Card AMD Radeon HD 6950
    DirectX 11
    All Up-to-date Drivers
    Internet Explorer 11 32 bit (When I try to update to IE11 64bit I get the following error “Setup can’t continue because a more recent version of Internet Explorer is installed on your computer.”)

    The main issue,
    I like to watch streaming news channels as found at http://www.newsanewtv.com/. Up until about a month or so ago I was able to do just that with no problems. Then all of a sudden I started having problems watching news channels. I have been searching for solutions to this issue for over a month now. The thing is I have had this very same problem before (Just over a year or so ago), and the only thing that fixed it was a complete reformat of my hard drives and a complete re-install of all the software. There has to be a better way.
    When I try to watch for example RT.com/Live, I get a Black video screen with the buffering circle in the middle.
    Then it changes to a white video screen again with the buffering circle in the middle and it stays that way.
    Sometime I get a black video screen with the buffering circle in the middle and very garbled audio. Sometimes I
    get video and audio for a minute or two then the buffering circle in the middle and it stays that way.
    I have tried different setting for flash player (Right click options) nothing helps.
    I am not certain if the problem is with Adobe Flash Player or with Internet Explorer 11. I have uninstalled and reinstalled both and the problem still persists. I have used Revo Uninstaller, and CCleaner, both full versions to uninstall and clean up after, did a complete clean install of both to no avail.
    I don’t know what else to do other that reformat, and I do NOT want to do that again.
    Any help would be greatly appreciated.

  • #1174
    Joey Cam
    Joey Cam
    Moderator

    Hi Skypilot,

    Thanks for posting your PC specs. I see your computer can easily handle Adobe Flash video streams no matter how high quality they are, assuming your Internet speed is fast enough.

    For the main issue I am thinking it might be anti-virus / security software or some sort of advertisement / pop-up blocker that works with Internet Explorer. A lot of ads and pop-up are now in the Adobe Flash format. So if some program or plug-in on your computer blocks these ads it might mistakenly be messing up the video streaming on some (not all, just some) websites like newsanewtv.com. Please note, the software or plug-in that is messing with Flash video streaming may have been installed unintentionally via a toolbar. A lot of toolbars out there offer extra “features” like pop-up and ad blocking.

    When you reformatted your PC the extra security, plug-in or toolbar software was probably not reinstalled for a while. Then after it was installed it started messing up the Flash video on the news site you listed.

    My recommendation: Go through any software on your PC that even remotely can fit into at least one of the following categories and make a list of everything you found…
    Anti-Virus (anti-malware, anti-spyware)
    Firewall
    Security suite
    Toolbar
    Other Internet Explorer plug-ins or enhancements that do not come installed when you first download the software from Microsoft
    Pop-up blocker
    Ad blocker

    Next step: Test each one by completely exiting the program or toolbar essentially turning it off, then go on the news site you listed and try to watch a video. See which one is causing the issue. When you found the culprit you can uninstall it OR there may be a way to put the news site on a “whitelist” so the software that is causing a problem will just ignore the news site.

    Alternative Solution that Might work: The software or plug-in causing the program might only mess with Internet Explorer. So if by any chance it only messes with Internet Explorer you can download/install the free Google Chrome and view newsanewtv.com on it. A cool thing about Google Chrome is that it has Adobe Flash built into it. You never have to manually update it since it always installs the latest Adobe Flash update on its own.

  • #1176
    Skypilot
    Skypilot
    Member

    Hi Joey,
    Thank you for your reply to my question. I forgot to include my internet bandwidth, but yes 20 mbps should and was more than enough to run Flash Player. I agree something was reinstalled after my reformat to interfere with Flash P.
    I do not keep unnecessary toolbars. I have made no changes to Anti-Virus (anti-malware, anti-spyware), Firewall or
    Security suite since the problem started. I have tried disabling my ad blocker as well as other IE Add-ons enabled.
    The problem still persists.
    I have not tried Google Chrome this time but if I remember correctly I had the same issue before the reformat, and after I installed Chrome back then. Which is why I had take the reformat drastic action. However I will try Chrome again and see what happens. I just wish I knew what happened to cause this problem again in the first place. I must have visited a site or installed something that doesn’t agree with Flash. All worked well until just over a month ago.
    Thank you for your help. I will keep searching for a while longer before I do the dreaded ‘F’ thing again..:) Will let you know if by some miracle I get things working again.

  • #1179
    Skypilot
    Skypilot
    Member

    Hey Joey,
    Just a little update re my problem with Flash player or whatever the issue is with the lack of ability to view live news streaming. As you have suggested I have installed Google Chrome, and just as I had suspected I find I have the very same problem with it as I do with Internet Explorer 11.
    In other words, I am still unable to view streaming video. By the way, I am still able to view YouTube video.

    Looks like it is a reformat operation is the only solution. I am going to put that job off as long as I can. Unless someone else can direct me to fix that works.

  • #1180
    Rojo
    Rojo
    Moderator

    Hey Skypilot,

    Since it is on both browsers I am guessing it is something outside that. What comes in to mind is the anti-virus. Maybe a month ago your anti-virus did a update on which thought that the webpage or program that you were trying to use is malicious for your PC. Maybe adding an exception in there will help. What kind of anti-virus do you use?

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