This topic contains 5 replies, has 3 voices, and was last updated by Joey Cam Joey Cam 5 years, 7 months ago.

  • Author
  • #979


    Computer is a PC. When I am playing

    various Zynga Games (FarmVille, FarmVille 2)

    I keep getting Shockwave Crash errors. This

    shuts everything down and it has to be

    restarted. I have used IE, Chrome, Firefox

    and Torch and I get them with all browsers.

    This happens several times daily. I have used

    a registry cleaner and have made sure

    PepperFlash is disabled. I have also

    uninstalled Shockwave and Flash Player and

    reinstalled both so I have the newest versions.

    This is very annoying.

    Operating System: Windows 8.1 64-bit (6.3,

    Build 9600)

    BIOS: V2.23

    Processor: Intel(R) Core (TM) i3-31.10M

    CPU @ 2.4 GhZ (4CPUs) ~2.4 GHz

    Memory: 6144 MB

    DirectX Version: DirectX 11

    Graphics: Intel(R) HD Graphics 4000
    Main Driver: igdumdm64.dll, igd10umd64.dll,



    Driver Model: WDDM 1.3

    Can you help me?

  • #980
    Joey Cam
    Joey Cam

    Hello Pearl,

    Thank you for posting all the details. It helps, especially since the first solution I was about to suggest was one you already tried (fresh reinstall).

    _____Try this Adobe Flash crashing fix_____
    Using Firefox, disable “hardware acceleration”.
    Step 1 – Open Firefox and go to this Adobe link:

    Step 2: Scroll down to #5 on the list. There should be a square animation there. RIGHT-click the animation and select “Settings…”

    Step 3 – UNcheck the “Enable hardware acceleration” box.

    Step 4 – Close/Exit Firefox. Then open it up again. Perform Step 1 and 2 again above. Verify that the Enable hardware acceleration checkbox is NOT checked.

    Step 5 – Using Firefox, play a Zynga game that uses Flash and usually crashes on you.

    • #1035


      I tried this and it give a little slow down but it still crashes…A L OT…. Do you have any other suggestions?

      • #1036
        Joey Cam
        Joey Cam

        If nothing works there is a chance your PC is infected with at least 1 virus. Below is a guide I created that will show you how to clean your PC from viruses, malware and spyware.

        PLEASE NOTE: All 3 programs have free versions. Download the Free versions from all 3 programs.

        STEP 1: Download / Install Malwarebytes’ Anti-Malware

        STEP 2: Run a Thorough / Full scan using Anti-Malware
        ——– Follow all on-screen instructions

        STEP 3: Download / Install SuperAntiSpyware

        STEP 4: Run a Thorough / Full scan using SuperAntiSpyware
        ——– Follow all on-screen instructions

        STEP 5: Download / Install Dr. Web CureIt

        STEP 6: Uninstall anything related to “Flash” or “Shockwave” on your computer

        STEP 7: Restart your computer

        STEP 8: Install Adobe Flash from here:

        STEP 9: Go play your Flash content (games, movies, youtube)

  • #994

    i have a adobe flash player dump crash problem when i want to install the flash player in mozilla firfox it will successfully installed and after i relaunch the firefox it will get dump crash

    • #996
      Joey Cam
      Joey Cam

      Hi Amanjot,

      When you get an Adobe Flash player dump /crash do you get any error codes or any type of reference codes? If so can you give me this information?

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