GET RID OF ASK.COM

 

Home Forums ASK THE TECHS FOR HELP GET RID OF ASK.COM

This topic contains 10 replies, has 3 voices, and was last updated by Joey Cam Joey Cam 2 years, 4 months ago.

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  • #1087

    Pearl
    Member

    I somehow got Ask.com in my computer. I have completely removed the tool bar, but the search engine keeps grabbing my searches. I HATE THE THING. I WANT TO GET RID OF IT AND KEEP IT OUT OF MY COMPUTER

    Here is the information on my computer:

    Operating System: Windows 8.1 64-bit (6.3, Build 9600)

    BIOS: V2.23

    Processor: Intel(R) Core (TM) i3-31.10M CPU @ 2.4 GhZ (4CPUs) ~2.4 GHz

    Memory: 6144 MB

    DirectX Version: DirectX 11

    Graphics: Intel(R) HD Graphics 4000
    Main Driver: igdumdm64.dll, igd10umd64.dll, igd10

    Version: 10.18.10.3621

    Driver Model: WDDM 1.3

  • #1090
    Joey Cam
    Joey Cam
    Moderator

    Hi Pearl,

    The Ask.com toolbar replaced the default search engine on your web browser. You have to change the default search engine setting. I can show you how to do this with a few steps, no problem. But I just need to know what web browser(s) are infected with the default Ask.com search since there are different instructions involved for each one. I assume you are either using Firefox, Chrome, Internet Explorer, Opera or a combination of the ones I just mentioned?

  • #1091

    Pearl
    Member

    I am using Torch. I use various browsers and I have gone into all of them and made sure that I have the search engines I want as default. I have deleted the Ask toolbar and have gone everywhere trying to find it. I have Bing on Torch and when I put something in the box to search, the stupid Ask comes up! I want to block it so I NEVER see it again.

  • #1092
    Joey Cam
    Joey Cam
    Moderator

    I just created a quick tutorial that will show you how to solve your problem. It is on one of my YouTube channels.

    You can find it here: https://www.youtube.com/watch?v=7EPTk70-8nU

  • #1093

    Pearl
    Member

    I had already done all the things in your tutorial. I have looked everywhere I can think of to find the darn thing, yet when I put something in the search block of my Bing page, and ASK search still comes up. I want to block it so I NEVER SEE IT AGAIN!!!

  • #1094
    Joey Cam
    Joey Cam
    Moderator

    In the tutorial I tell you to go use IObit Uninstaller 4 to look under the “Toolbars & Plug-ins” tab to see if anything is there. What you can also do is look in the “Programs” category tab to see if Ask.com or any other toolbar is mentioned there.

    Don’t just look for “Ask.com”, look for anything that looks suspicious. Something you know you didn’t install. It may be hiding under a different name.

  • #1095

    Pearl
    Member

    I have looked through my whole list of programs and I am sure there is nothing there that I don’t recognize. Is there somewhere I can go in my computer to set up a block?

  • #1097
    Joey Cam
    Joey Cam
    Moderator

    If you used the IObit Uninstaller 4 program (not the standard Windows Uninstaller) to look for anything suspicious even under a name not associated with Ask.com then there is something else you can try.

    You can use the free version of “Malwarebyes Anti-Malware” and “SuperAntiSpyware” programs to scan your PC and look for anything suspicious.

    http://www.malwarebytes.org/antimalware/

    http://www.superantispyware.com/

    When running the programs use the “Thorough” / “Full” scan option on your computer. If you use the Quick scans they will probably be useless and not worth your time. Remember, download the free versions, no need for the pay ones for what you need them for.

  • #1098

    Pearl
    Member

    I already use both of those programs and they haven’t found anything.

    I have search box that I keep in the task bar and there is one in the middle of my Bing home page. If I use the little on on the bottom, I don’t get Ask. If I use the one in the middle of the page I do.. I wish there was some way I could block/ ban it from touching my PC!!

  • #1120

    trnawrench
    Member

    Had a problem like this with a World of Tanks pop up that would open up every night at the same time. Went to a web page that listed instructions on how to remove it and nothing worked.Tried Malwarebytes,Superantispyware,Junkware removal tool nothing worked. Then I tried adwcleaner worked like a charm
    found all files related to it and deleted them highly recommended

  • #1125
    Joey Cam
    Joey Cam
    Moderator

    Thanks for the recommendation trnawrench! I will make sure to make a note of AdWare Cleaner since it fixed a problem those other apps did not.

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