HP INTEL COMPUTER NOT ALLOWING TO DOWNLOAD OR PLAY ANY VIDEOS

 

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This topic contains 1 reply, has 2 voices, and was last updated by Rojo Rojo 1 year, 9 months ago.

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  • #1577

    jhernandez
    Member

    It won’t allow me to download any type of applications. Like adobe flash player or even a simple file from the internet. I can not play any games or even see a video on facebook.
    Is there something I can do to fix my computer at home without taking is to PC Fix Co.

    Example message: flashplayer20ax_ra_install.exe couldn’t be downloaded.

    Appox. total memory: 1696mb
    Chip type: intel (R) HD Graphics (CORE i3)
    Manufacturer: Intel Corporation
    Driver Model: WDDM 1.1

  • #1578
    Rojo
    Rojo
    Moderator

    Hello jhernandez,

    I have multiple questions for you, so we can help you better.

    1) Which version of windows are you running? ( windows xp, windows 7, windows 8, windows 10)
    2) Which browser do you use? (Internet Explorer, Firefox, Chrome, etc…)
    3) Have you try using a different browser?
    4) Do you have an anti-virus, and which one?
    5) What happened before it stopped working? ( did you install something, was there an update, etc…)

    Ok, now I’ll tell you of stuff I thought while writing the questions.

    If you have only used one browser and you don’t have another one, you probably won’t be able to download another browser from the one you are using. To get another browser, you will have to download it on another computer and place the installer on a USB memory or something of that nature. after doing that, connect that memory on your computer and install the new browser from there and try downloading or watching videos from there. If it works and it was that browser, if it doesn’t then it is something else.

    Your anti-virus, if any, can also block a lot of stuff. So you can check it to see if its security level is on the highest, which if it is that could be the cause of it.

    Well let us know if anything worked.

    Take care,
    Rojo

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