One Plus One Phone Frozen or Just Does Not Turn On (How-To Fix with a Hard Reset

 

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This topic contains 9 replies, has 6 voices, and was last updated by  Kartika 1 year, 3 months ago.

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  • #1127
    Joey Cam
    Joey Cam
    Moderator

    This just happened to me. It freaked me out. Was looking how to RMA or get support from the One Plus company for my One Plus One phone. Then I calmed down a bit and thought on how I could fix the problem on my own, if possible. Here is what happened and how I fixed / solved the problem…

    I reached into my pocket to look at the time on my One Plus One phone. I pressed the button the turn on the screen, nothing happened. I thought I hit the volume button instead and put the phone closer to my eyes to make sure I was pushing the correct button, but still, nothing. My phone is dead. It seems like the battery just fully lost its charge but that is impossible since I just charged it this morning and I know the charge was above 90%.

    While searching the One Plus site and forums for support I thought of performing a hard reset. It had to be a physical hard reset since I could not login to my phone, search the settings on the UI and select to reset it. I pressed and held the power button on my phone then pressed and held the Volume Down button. About 10 seconds later I see the screen light up (which brought overwhelming joy to me, lol) and it went into a system menu that gave me a few options. I selected to Reboot my phone. Everything is back to normal now, phone is great again.

    How-To Perform a Physical Hard Reset on the One Plus One phone
    Step 1: Press and Hold Down the Power Button
    Step 2: Immediately after holding down the power button, Press and Hold Down the Volume Down button
    Step 3: While still holding down the Power and Volume Down buttons wait until you see the screen light up. After you see the screen light up release the buttons. If your phone was frozen just wait until the screen changes.
    Step 4: Select the option at the top that Reboots your Phone

  • #1128
    Rojo
    Rojo
    Moderator

    Oh wow. I am glad your phone is OK. Now the question is, why did that happen?

    I wish you a very nice Christmas Joey!!! Hope you have a lot of fun :)

  • #1130
    Joey Cam
    Joey Cam
    Moderator

    Thanks Rojo! I hope you have a happy Xmas and New Years yourself 

  • #1185

    John
    Member

    Thanks for your solution. I have just had the same problem. With a non removable battery I was concerned on how to reboot the phone.

  • #1187
    Joey Cam
    Joey Cam
    Moderator

    You are welcome John. Thanks for the feedback. Glad that my tutorial on how to fix a frozen One Plus One helped you out.

  • #1449

    Martijn
    Member

    Wow, thanks so much! Had the exact same thing: a black screen and nothing I did had any effect. I was also considering an RMA, when I found your tutorial. It worked like a charm, the one+ one is up and running again!

  • #1450
    Joey Cam
    Joey Cam
    Moderator

    You are welcome Martijn :-)

    Thanks for the feedback!

  • #1546

    Apoorve
    Member

    Thanks a lot :)

    • #1554
      Joey Cam
      Joey Cam
      Moderator

      Thank you for the feedback. Glad it helped :-)

  • #1582

    Kartika
    Member

    Oh man… you’re God sent to me…. Thanks a ton.. God bless you! :)

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