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Hi! Please do the following so I can get more information from your computer…
Step 1 – Hold Down the “Windows Key” on your keyboard then tap the “R” key
Step 2 – Type in the new dialogue box that pops up “dxdiag” and click “OK”
Step 3 – Click the button on the bottom button that says, “Save All Information…”
————A text file will be created, save it to your Desktop
Step 4 – Open the text file. Under the “System Information” COPY everything from “Operating System” down to “DxDiag Version:”. PASTE that information here so we can see it to properly diagnose your problem.

I just did this on my computer to show you an example of what the text info we need looks like. This is what I have on my computer…

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150316-1654)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/18/13 14:03:01 Ver: 47.01
Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16322MB RAM
Page File: 4777MB used, 11543MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

  • This reply was modified 9 years, 1 month ago by Joey Joey.