KEYBOARD WON'T WORK

 

Home Forums ASK THE TECHS FOR HELP KEYBOARD WON'T WORK

This topic contains 1 reply, has 2 voices, and was last updated by Joey Cam Joey Cam 1 year, 10 months ago.

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  • #1421

    Pearl
    Member

    My Laptop:

    Acer VN7-791G-77HR

    S/N: NMQRAAOO44381113F600

    SNID: 43806995166

    MODEL: MS2395

    Operating System: Windows 8.1 64-bit (6.3,

    Build 9600)

    BIOS: V2.23

    Processor: Intel(R) Core (TM) i7-4710HQ CPU

    @ 2.5 GhZ (4CPUs) ~2.5 GHz

    Installed RAM: 16.0 GB

    Memory: 16384 MB

    DirectX Version: DirectX 11

    Graphics: Intel(R) HD Graphics 4000
    Main Driver: igdumdm64.dll, igd10umd64.dll,

    igd10

    Version: 10.18.10.3621

    Driver Model: WDDM 1.3

    My keyboard has taken to not working. The cursor is there but when I try to type, nothing happens. I have found if I clear the cache, it will start again. I have cleared the cache half a dozen times already. Do you have any idea what is going on?

  • #1426
    Joey Cam
    Joey Cam
    Moderator

    Hi Pearl,

    The keyboard not working until you clear the cache sounds kind of suspicious, like some malicious software (aka “malware”) is messing with your computer. I suggest scanning your Acer laptop with 3 malware/spyware/virus scanners. All 3 of these have free versions. So just download and use the free versions, no need to purchase anything.

    1st use – http://www.malwarebytes.org/antimalware/
    2nd – http://superantispyware.com/download.html
    Last – https://www.freedrweb.com/download+cureit+free/?lng=en

    Even if the first 2 find and remove threats to your PC, please still use the last one. Each program may catch threats to your PC that the others miss.

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