The Sims 4 help.


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This topic contains 4 replies, has 3 voices, and was last updated by Joey Joey 9 years, 2 months ago.

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  • #1037

    I’ve yet to buy Sims 4, but I downloaded the demo through Origin and everytime I open it the screen goes black and says “Not supported.” I’m pretty sure this has something to do with either my Graphics card, or screen resolution. It’s not uncommon, it does it with multiple games I have. If it is my graphics card, I was wondering if you could request one that’s decently priced and would work?

    1) Type: Desktop

    2) Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.140502-1507)

    3) Processor: AMD A6-5400K APU with Radeon(tm) HD Graphics

    4) Memory: 6144MB RAM

    5) Card name: AMD Radeon HD 7540D
    Manufacturer: Advanced Micro Devices, Inc.

    6) DirectX Version: DirectX 11

    • This topic was modified 9 years, 8 months ago by Bri Bri.
  • #1039

    Hi Bri,

    I checked the benchmarks for your setup. For Sims 4 gameplay it is not that bad. Your PC has enough power to run the game at the very least on Low graphic settings.

    I also checked to see what type of games people are running on the AMD A6-5400K APU + AMD Radeon HD 7540D setup. I found someone on YouTube that has the same setup as you (actually lesser memory) running Battlefield 4. Battlefield 4 is extra, super tough on computers. It needs a LOT faster computer to run when compared to the Sims 4 requirements. Here is the video I found:

    So if that guy can run Battlefield 4 with your setup then your computer is definitely powerful to run it at least on Low graphic settings.

    Now onto the hard part… figuring out what the problem is, why you get the black screen that says The Sims 4 is “Not Supported”.

    I might have figured it out. You will get that black screen and error message in a lot of games if you do not have the proper graphics drivers installed or if you do not have the latest graphics drivers installed while trying to play a modern game like The Sims 4.

    Go here:
    * Install the latest graphics drivers for your computer
    * After the graphics drivers are fully installed you MUST restart your computer for it to work 100%
    * After the computer is restarted try to play the Sims 4 demo

  • #1040

    btw, I must mention for any other Sims fan having the same problem… there may be a different solution for you or your computer will simply never run The Sims 4 no matter what you do. So please do what Bri did and post your computer specs.

    If you are not sure how to find your PC specs then checkout this video tutorial I created on how to easily find your Windows PC specs:

  • #1190


    Will this work for SIMS 4?
    Type: Desktop
    Operating System: Windows 7 Home Premium
    Processor: AMD A6-5400K APU with Radeon(tm) HD Graphics
    Memory: 4.00 GB
    Card name: AMD Radeon HD 7540D
    Manufacturer: Advanced Micro Devices, Inc.
    DirectX Version: DirectX 11

  • #1195

    Hi Layne,

    Thanks for posting your desktop PC specs. It helps a lot. Your Windows PC will run The Sims 4. Just be aware you might have to update to the latest AMD Radeon HD 7540D graphic drivers. This is a free software upgrade. You get the latest graphic drivers for your specific setup here:
    Do not go to any other place for AMD Radeon graphic drivers or else you might have serious problems including a new virus downloaded to your PC.

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