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btw, I must mention for any other Sims fan having the same problem… there may be a different solution for you or your computer will simply never run The Sims 4 no matter what you do. So please do what Bri did and post your computer specs.
If you are not sure how to find your PC specs then checkout this video tutorial I created on how to easily find your Windows PC specs: http://www.cleartechinfo.com/how-to-quickly-find-windows-system-information-cpu-ram-graphics-card